We currently ship exclusively to addresses within the United Kingdom.

We do not offer international shipping at this time. This allows us to:

• Guarantee the fastest delivery times
• Avoid customs delays and complications
• Provide the best customer service experience
• Keep shipping costs transparent and affordable

If you are located outside the UK, unfortunately we cannot fulfil your order at this time.

Your order is printed and shipped from our UK production facility, ensuring fast delivery times and no customs delays.

Every print is made specifically for you once you place your order, guaranteeing freshness and quality while minimising our environmental impact.

Average production time: 2-5 business days

Once you place your order, our UK production facility begins creating your custom print. Canvas prints are hand-stretched, framed products are carefully assembled, and every piece is quality-checked before shipping.

Production begins immediately after:

• Order confirmation
• Payment processing
• File approval (if custom artwork)

After production is complete, your order is shipped directly to your UK address.

Estimated shipping time: 3-5 business days

Total estimated delivery time: 7-10 business days from order placement

Please note: Delivery times are estimates and may vary based on carrier availability, weather conditions, or unforeseen delays.

Every order includes tracking information. Once your item ships, you'll receive:

• A shipping confirmation email
• Tracking number
• Estimated delivery date
• Carrier information

You can use this tracking number to monitor your package's progress from our facility to your doorstep.

• Free shipping to UK mainland addresses
• Shipping costs for other UK locations (including Northern Ireland, Scottish Highlands, and Islands) vary based on product size, weight, and delivery location
• Final shipping costs for non-mainland deliveries are calculated and displayed at checkout before you complete your purchase

All prints are carefully packaged to ensure they arrive in perfect condition:

• Canvas prints: Protected with corner protectors and wrapped securely
• Framed prints: Packaged with protective materials to prevent damage
• All items: Shipped in sturdy boxes designed for transporting art

If a package is refused at delivery or returned due to an incorrect address, we cannot provide refunds or replacements. Please ensure your shipping information is accurate when ordering.

Shipping addresses cannot be changed after order placement. Once your order is confirmed, it enters our production system immediately. Please review your shipping address carefully before completing your purchase.

Refused or Undeliverable Packages

If a package is refused at delivery or returned to us due to an incorrect or incomplete shipping address you provided, we cannot provide refunds or replacements. Please ensure your shipping information is complete and accurate when ordering.

Exception: If a package cannot be delivered due to courier error or through no fault of your own, please contact us immediately so we can resolve the issue.

Damaged Deliveries

If your order arrives damaged, please report it within 48 hours of delivery by emailing returns@patternandpixel.co.uk with photos of the damage. We'll arrange a free replacement immediately. See our Returns Policy for complete details on reporting damaged or defective items.